Delivery

Q. What kind of delivery service will I receive for my order

*Furniture care products: delivery is carried out with Royal Mail at the standard rate as displayed within the shopping basket.

*Small furniture below 20kg: or less than 100cm are dispatched with network couriers such as DPDDXHermes Yodel. When sending our products on these services we may also provide tracking for your order. You can usually expect your item to arrive within 1 week from purchase.

*Large furniture items above 20kg: or larger than 100cm are sent out on a specialist furniture courier service. On this service you can expect a phone call from the couriers to advise on the next available delivery slot. You can expect your order to arrive within 1-2 weeks. We do ask customers to allow up to 3 weeks during busy and bad weather periods. This also applies throughout the year to rural locations.

Please note to keep delivery costs to a minimum “we operate a 1 man delivery service”. Don’t let this put you off! The driver will happily assist you in moving the item from the vehicle into a ground floor room of your choice. Please note, access into your property must be good otherwise it may become a curbside delivery.

If you are not able to offer the driver assistance please do not worry we will always do our best to help. “In most cases the drivers manage single handed” however please ensure assistance can be offered to the driver if needed. This can also be discussed with us or the couriers prior to delivery.

Upon receipt of any goods please carefully unpack and check your item/s you can return any damaged items with the driver.

Q. What if my item arrives damaged

Unfortunately sometimes items can be damaged in transit. Upon receipt of any goods. If your order is visibly clearly damaged do not accept the item please just tell the courier to return to sender. This will avoid any inconvenience waiting for another collection and then again for another delivery. This will also help to speed up and prevent any delay in sending out a replacement.

Any damages noticed after receipt of goods. Must be reported to us by email within 24 hours attaching 3 photos showing damage, inside of packing, outside of packaging. This will enable us to process a claim much faster for you. We will then arrange for a replacement to be sent out free of any charges.

If you have received a damaged item and would like to notify us you can do so by clicking here. >> Send us an email. Please see our Cancellations & Returns returns page for more info. >> Cancellations & Returns.

Q. Who pays delivery fees

Any delivery fees incurred on completed orders and cancelled orders are the customers responsibility. If your order qualified for a free delivery and the order is cancelled the order would then be charged at the standard delivery rate. Any outstanding courier or postage costs for cancelled and returned orders will be deducted from your refund.

For more information please visit our F.A.Q page

Q. I ORDERED A BACK ORDER ITEM, HOW LONG DO I HAVE TO WAIT FOR DELIVERY

When ordering a Back Order Item your item is guaranteed to be reserved for you however availability timescale can only be estimated as this can be affected by a number of factors, please be aware Back Orders can take from 6 to 16 weeks before the item becomes available for delivery, if this is a problem please contact us and we may be able to advise of a shorter timescale as due to these items being made to order we are unable to offer refunds on these items.

 

For more information please visit our F.A.Q page.

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Furniture Supplies UK

Real Solid Wood Furniture

Furniture Supplies UK have been supplying Real Solid Wood Furnishings directly to the public online since 2006. Prior to this, we were Trade Furniture Suppliers only. We have ever since been offering excellent home furnishings at the very most affordable prices... Read more "About us"

PRICE PROMISE. If better prices are found elsewhere we promise to do our best to beat or match those prices for you. Price match requests are now available on all product pages!

FLAT RATE DELIVERY. We offer a flat rate delivery service on items  above 20kg, cost is based on your postcode which means you only pay 1 delivery fee! No delivery fees on any additional items purchased at the same time.

30 DAYS RETURNS. After a 7 day cooling off period you still have the right to return your item within 30 days from delivery, Terms & Conditions apply.

ECO FRIENDLY. All of our Mango & Sheesham Wood Furniture products are manufactured from sustainable sourced timbers! We always do our best to reduce our carbon footprint, recycled packaging material is always used when possible.

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