Q. What kind of delivery service will I receive for my order?
*Furniture care products: delivery is carried out with Royal Mail at the standard rate as displayed within the shopping basket.
*Small furniture below 20kg: or less than 100cm are dispatched with network couriers such as DPD, DX, Hermes & Yodel. When sending our products on these services we may also provide tracking for your order. You can usually expect your item to arrive within 1 week from purchase.
*Large furniture items above 20kg: or larger than 100cm are sent out on a specialist furniture courier service. On this service you can expect a phone call from the couriers to advise on the next available delivery slot. You can expect your order to arrive within 1-2 weeks. We do ask customers to allow up to 3 weeks during busy and bad weather periods. This also applies throughout the year to rural locations.
Please note to keep delivery costs to a minimum “we operate a 1 man delivery service”. Don’t let this put you off! The driver will happily assist you in moving the item from the vehicle into a ground floor room of your choice. Please note, access into your property must be good otherwise it may become a curbside delivery.
If you are not able to offer the driver assistance please do not worry we will always do our best to help. “In most cases the drivers manage single handed” however please ensure assistance can be offered to the driver if needed. This can also be discussed with us or the couriers prior to delivery.
Upon receipt of any goods please carefully unpack and check your item/s you can return any damaged items with the driver.
Q. What if my item arrives damaged?
Unfortunately sometimes items can be damaged in transit. Upon receipt of any goods. If your order is visibly clearly damaged do not accept the item please just tell the courier to return to sender. This will avoid any inconvenience waiting for another collection and then again for another delivery. This will also help to speed up and prevent any delay in sending out a replacement.
Any damages noticed after receipt of goods. Must be reported to us by email within 24 hours attaching 3 photos showing damage, inside of packing, outside of packaging. This will enable us to process a claim much faster for you. We will then arrange for a replacement to be sent out free of any charges.
If you have received a damaged item and would like to notify us you can do so by clicking here. >> Send us an email. Please see our Cancellations & Returns returns page for more info. >> Cancellations & Returns.
Q. Who pays delivery fees?
Any delivery fees incurred on completed orders and cancelled orders are the customers responsibility. If your order qualified for a free delivery and the order is cancelled the order would then be charged at the standard delivery rate. Any outstanding courier or postage costs for cancelled and returned orders will be deducted from your refund.
For more information please visit our F.A.Q page