Q. What kind of delivery service will I receive for my order?
Furniture care products are sent out with Royal Mail at the standard rate as displayed within the shopping basket.
Small furniture below 25kg are dispatched with network couriers such as DPD, DX, Hermes & Yodel, when sending our products on these services we may also provide tracking for your order, you can usually expect your item to arrive within 1 week from purchase.
Large furniture items above 25kg are sent out on a specialist furniture courier service, on this service you can expect a phone call from the couriers to advise on the next available delivery slot, delivery can take place within 1-2 weeks however we do ask customers to allow up to 3 weeks during busy periods this also applies to rural locations.
Please note “we operate a 1 man delivery service” but don’t worry the driver will happily assist you in moving the item from the vehicle into a ground floor room of your choice however access into your property must be good otherwise it may become a curbside delivery. If you are not able to offer the driver assistance please do not worry we will always do our best to help. “In most cases the drivers manage single handed” however please ensure assistance can be offered to the driver if needed, this can also be discussed with the couriers prior to delivery.
Upon delivery please carefully unpack and check your item you can return any damaged items with the driver.
Q. What if my item arrives damaged?
Unfortunately sometimes items can be damaged in transit, upon delivery if your order is visibly clearly damaged do not accept the item and just tell courier to return to sender, this will avoid any inconvenience waiting for another collection and then again for another delivery this will also help to speed up and prevent any delay in sending out a replacement. Any damages noticed after taking delivery must be reported to us by email within 24 hours attaching 3 photos showing damage, inside of packing, outside of packaging this will enable us to process a claim for you, we will then arrange for a replacement to be sent out free of any charges, if you have received a damaged item and would like to notify us you can do so by clicking here. Send us an email please see our returns section for more info. Cancellations & Returns
Q. Who pays delivery fees?
Any delivery fees incurred on completed orders and cancelled orders are the customers responsibility, if your order qualified for a free delivery and the order is cancelled the order would then be charged at the standard delivery rate for your location any outstanding delivery costs for cancelled and returned orders will be deducted from your refund.