Cancellations & Returns
100% customer satisfaction | Up to 30 days returns
(Terms & Conditions Apply).
Cancellations before dispatch are accepted, we do not charge any admin or restocking fees, however, any delivery fees paid at the time of placing your order are none refundable.
Whilst placing your order with us, you would have ticked the consent box located at the checkout to agree to this term of a sale, without giving consent your order would not have been able to be placed.
Cancellations after dispatch are accepted however any delivery fees paid at the time of placing your order are none refundable and a return shipping fee would also be deducted from the refund of your order even if you have not taken delivery.
At the checkout, you would have also ticked the consent box to agree that you understand delivery fees are none refundable, without giving consent your order would not have been able to be placed.
Under the Consumer Protection (Distance Selling) Regulations (2000) you may return unwanted goods within 7 days from taking delivery, in exchange for a full refund. This excludes goods which have been altered or made to your own specification, delivery fees are too none refundable and you will need to cover any return delivery costs.
Any items requested to be returned after the 7-day “cooling-off’ period Will NOT incur handling, admin or re-stocking fee. However, any delivery or return delivery fees incurred would be none refundable.
Any items being returned MUST be returned unused and complete in good resalable condition packaged in all original undamaged packaging. To ensure you can sufficiently repack any items “as received” always take care when unpacking any items. Scissors can be used to cut any taped areas, we highly recommend this as items can easily be repacked after inspection.
It’s your responsibility to give notice of your wish to cancel within the seven-day cancellation period by telephone or email, once this period has passed cancellation fees will be applicable.
Unless items are faulty or damaged, the buyer is liable for any carriage costs involved in returning any items.
Any delivery fees incurred are none refundable so if possible send your order straight back with the driver to keep delivery costs to a minimum, sometimes it’s not always possible due to the driver’s schedule.
You are under a duty to take reasonable care of our goods whilst in your possession, items must be returned in the same condition you received them.
Any items which have been returned but damaged whilst in your care, the cost of the damages will be deducted from the final refund value, Items returned damaged beyond repair will not qualify for a refund.
Please note it’s your responsibility to make sure that goods you have ordered will fit into your home, unfortunately, we are unable to refund orders which cannot be delivered due to restricted access or the items do not fit the room, under these circumstances items will be exempt from our seven-day return policy.
Damaged/ Faulty Goods – If an item arrives damaged or faulty and the above terms are met please email images to us via our contact us page.
If sending an email with images to back up a claim, the email attachments together must not exceed 5mb, please resize your images if required otherwise your email will be treated as spam!
Did you know you can easily resize images with Microsoft Paint.
- Open Paint On PC or another Windows Device.
- Select an image to open on your Windows Device.
- On the Home tab, in the Image group, click Resize.
Once we have inspected the images, we will offer to replace your item free of charge at no expense at all.
For more info please view our pages linked below.
If you require any further help before or after purchasing please ask, we are always here to help and strive for 100% customer satisfaction.